Cost Analysis2026-01-087 min read
Amazon Connect vs. Traditional PBX: The Real Cost Comparison
We break down the total cost of ownership between legacy PBX hardware and Amazon Connect for a 25-seat company.
The Hidden Costs of Legacy PBX
When businesses evaluate phone systems, they often compare the sticker price of hardware vs. a cloud subscription. But the real story is in the total cost of ownership (TCO) over 3–5 years.
Traditional PBX (25 seats, 3-year TCO)
| Item | Cost |
|---|---|
| Hardware & installation | $18,000 |
| Annual maintenance contract | $3,600/yr × 3 = $10,800 |
| Phone line rentals | $1,200/yr × 3 = $3,600 |
| IT staff time (est. 4 hrs/month) | $7,200 |
| **Total** | **$39,600** |
Amazon Connect via Echodod (25 seats, 3-year TCO)
| Item | Cost |
| One-time implementation | $2,500 |
| Monthly platform fee | $149/mo × 36 = $5,364 |
| AWS usage (est. 8,000 min/mo) | $720/yr × 3 = $2,160 |
| IT staff time | $0 (managed) |
| **Total** | **$10,024** |
75% Savings — and Better Service
The cloud option isn't just cheaper. It includes features that would cost tens of thousands more with legacy hardware: call recording, real-time dashboards, IVR, and automatic scaling.
Making the Switch
Migration is simpler than you think. Echodod handles number porting, IVR configuration, and agent onboarding. Most businesses are fully migrated within a week.
Schedule a consultation to get a custom cost comparison for your business.